This Privacy Policy explains how RSQMECLUB.COM ('Company', 'we', 'our', or 'us') collects, uses, discloses, stores, and protects personal information when individuals use our website, mobile application, and roadside assistance marketplace.
Purpose and Scope
This Privacy Policy applies to information collected through the RSQMECLUB.COM website, mobile application, membership enrollment, provider onboarding, payment processing, customer support, and roadside assistance dispatch operations.
Definitions
| Defined Term | Meaning |
|---|---|
| Member | An individual enrolled in a RSQMECLUB.COM Membership. |
| Service Provider | An independent contractor or business providing roadside assistance or operational support. |
| Personal Information | Information identifying or relating to an identifiable person. |
| Location Information | GPS and related geographic information used for dispatch. |
| Services | The RSQMECLUB.COM website, application, membership program, and related services. |
Information We Collect
Information You Provide
- Name
- Address
- Phone Number
- Vehicle Information
- Membership Information
- Customer Support Communications
Service Provider Information
- Driver License Information
- Insurance Information
- Business Information
- Vehicle Information
- Banking Information
- Tax Reporting Information
Automatically Collected Information
- IP Address
- Device Identifiers
- Operating System
- App Usage Data
- Crash Reports
- Website Cookies
Location Information
- Real-time GPS during active service requests
- Approximate location
- Dispatch history
- Routing information
Information We Do Not Intentionally Collect
RSQMECLUB.COM does not intentionally collect sensitive personal information beyond what is reasonably necessary to provide the Services or comply with applicable law. Payment card information is processed by Stripe or another authorized payment processor and is not stored by the Company except for limited transaction metadata.
How We Use Personal Information
- Create and administer Member and Service Provider accounts.
- Process Membership enrollments, renewals, and payments.
- Dispatch roadside assistance Service Providers.
- Communicate regarding service requests and account activity.
- Verify identity and prevent fraud.
- Improve the Application, website, and customer experience.
- Comply with legal, regulatory, tax, and contractual obligations.
Location Information
RSQMECLUB.COM uses precise and approximate location information to identify the Member's location, dispatch the nearest available Provider, calculate estimated arrival times, verify completed services, investigate fraud, and improve operational efficiency. Location services may be required for certain features of the Application. Disabling location permissions may limit or prevent use of roadside assistance services.
Payment Processing
Membership fees and approved service charges are processed through Stripe or another authorized payment processor. RSQMECLUB.COM does not store complete payment card numbers. Limited transaction information may be retained for accounting, customer support, dispute resolution, fraud prevention, and legal compliance.
When We Share Information
We may share information with:
- Independent roadside assistance Service Providers to fulfill service requests.
- Payment processors such as Stripe.
- Cloud hosting, mapping, messaging, analytics, and technology vendors.
- Professional advisors, insurers, auditors, and legal counsel.
- Government authorities when required by law or legal process.
- A successor entity in connection with a merger, acquisition, financing, or sale of assets.
RSQMECLUB.COM does not sell personal information and does not share personal information for targeted advertising as defined under applicable privacy laws.
Communications
By using the Services, you consent to receive operational emails, text messages, telephone calls, push notifications, and in-app communications relating to Membership administration, dispatches, security, billing, and customer support. Marketing communications will be provided in accordance with applicable law and may be declined where an opt-out mechanism is available.
Fraud Prevention & Identity Verification
RSQMECLUB.COM may use account information, dispatch records, GPS data, device information, photographs, communications, and transaction history to detect fraud, investigate misuse of Membership Benefits, verify identity, protect Members and Providers, and enforce the Terms of Service.
Information Security
- Commercially reasonable administrative, technical, and physical safeguards.
- Role-based access to sensitive information.
- Encryption of data where appropriate.
- Secure cloud infrastructure and monitoring.
- Periodic review of security practices.
Although RSQMECLUB.COM employs reasonable security measures, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed. In the event of a data breach, RSQMECLUB.COM will provide notifications in accordance with applicable federal and state laws.
Data Retention
RSQMECLUB.COM retains personal information only for as long as reasonably necessary to provide the Services, fulfill contractual obligations, comply with applicable law, resolve disputes, prevent fraud, and enforce our agreements.
- Membership and account records while an account remains active and for applicable legal retention periods thereafter.
- Dispatch history, GPS records, communications, and service documentation for operational, safety, and dispute-resolution purposes.
- Financial and tax records for the periods required by law.
- Provider onboarding records for legal, regulatory, and business purposes.
Account Access, Correction & Deletion
Members and Providers may request access to, correction of, or deletion of certain personal information, subject to applicable legal, contractual, tax, fraud-prevention, and record-retention requirements.
- Update account information through the Application where available.
- Request correction of inaccurate information.
- Request account closure.
- Request deletion of personal information where permitted by law.
Children's Privacy
The Services are not directed to children. RSQMECLUB.COM does not knowingly collect personal information from children under the age required by applicable law without appropriate authorization. If we learn that such information has been collected inadvertently, we will take reasonable steps to delete it.
Cookies, Analytics & Similar Technologies
Our website and Application may use cookies, local storage, SDKs, pixels, and analytics technologies to improve functionality, measure performance, understand usage, maintain security, and enhance the user experience.
Third-Party Services
The Services may integrate with third-party providers including payment processors, mapping services, cloud hosting providers, messaging platforms, and analytics vendors. Their collection and use of information are governed by their own privacy policies and contractual obligations.
State Privacy Rights
Depending on your state of residence, you may have privacy rights under applicable law, including rights to request access to, correction of, deletion of, or portability of certain personal information, and to appeal certain privacy-related decisions where required by law.
International Users
If the Services are accessed from outside the United States, you acknowledge that your information may be transferred to and processed within the United States where privacy laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
RSQMECLUB.COM may revise this Privacy Policy from time to time to reflect changes in our Services, technology, business operations, legal obligations, or industry practices. Material changes will be communicated through the Application, our website, email, or other lawful means. The Effective Date at the beginning of this Privacy Policy will indicate the most recent revision.
Contact Information
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
The Company will make commercially reasonable efforts to respond to privacy-related inquiries within a reasonable period, subject to applicable law.
Legal Compliance
RSQMECLUB.COM is committed to complying with applicable federal, state, and local privacy laws. Where this Privacy Policy conflicts with mandatory legal requirements, applicable law shall control to the extent of the conflict.
Business Transfers
If RSQMECLUB.COM is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal obligations.
No Waiver
Failure by RSQMECLUB.COM to enforce any provision of this Privacy Policy shall not constitute a waiver of any right or provision.
Severability
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Relationship to the Terms of Service
This Privacy Policy should be read together with the RSQMECLUB.COM Terms of Service. In the event of any inconsistency regarding the collection, use, or protection of personal information, this Privacy Policy shall govern those privacy matters, while the Terms of Service shall govern all other aspects of the contractual relationship.
Revision History
| Version | Date | Description |
|---|---|---|
| 1.0 | July 16, 2026 | Initial comprehensive Privacy Policy. |